Privacy Policy
Last updated: March 20, 2025
1. Information We Collect
When you submit a request for service or estimate through our website, we may collect the following information: • Your name • Phone number • Email address (if provided) • Description of your plumbing issue or service request • IP address and browser type (collected automatically) We collect this information solely to respond to your service inquiries and to communicate with you about your plumbing needs.
2. How We Use Your Information
We use the information we collect to: • Contact you regarding your service request or estimate • Send appointment reminders and follow-up communications • Send SMS text messages and/or make phone calls related to your service request (only if you have opted in) • Improve our services and customer experience • Comply with applicable laws and regulations We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. SMS / Text Message Communications & A2P Compliance
By checking the SMS opt-in box on our contact or estimate forms, you expressly consent to receive text messages (SMS) from Call Saul Plumbing at the phone number you provided. This consent is not a condition of purchasing any goods or services. Types of messages you may receive include: • Appointment confirmations and reminders • Technician dispatch notifications • Estimate follow-ups • Service completion confirmations Message frequency will vary based on your service requests. Message and data rates may apply depending on your carrier plan. To stop receiving text messages at any time, reply STOP to any message we send you. For help, reply HELP. You may also contact us directly at service@callsaulplumbing.com. Opting out will not affect your ability to request plumbing services through other means.
4. Phone Call Communications
By checking the phone call opt-in box on our forms, you expressly consent to receive calls from Call Saul Plumbing at the phone number you provided, including calls made using an automatic telephone dialing system or prerecorded voice, for service-related purposes. This consent is not a condition of receiving services. You may opt out of future calls at any time by informing us during a call or by contacting us at service@callsaulplumbing.com.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. If you would like us to delete your information, please contact us at service@callsaulplumbing.com and we will honor your request within a reasonable timeframe.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Services
Our website may use third-party tools (such as analytics or scheduling platforms) that may collect limited usage data. These services have their own privacy policies governing their use of data. We do not share your personal contact information with these parties for their own marketing use.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
9. Your Rights
You have the right to: • Request access to the personal information we hold about you • Request correction of inaccurate information • Request deletion of your personal information • Opt out of SMS and/or phone communications at any time To exercise any of these rights, contact us at service@callsaulplumbing.com or call (555) 000-0000.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: Call Saul Plumbing Email: service@callsaulplumbing.com Phone: (555) 000-0000 Service Area: Gilbert, Mesa, Chandler, Tempe, and Queen Creek, AZ